General conditions

Article 1          General and definitions 

1.1     These Terms & Conditions are applicable to every offer, proposal and agreement between the foundation PTC+, hereafter referred to as “ATC International”, and the Client to whom ATC International has declared them applicable, in so far as these Terms & Conditions have not been expressly derogated from in writing by both parties.

1.2     The present Terms & Conditions are also applicable to agreements with ATC International, the implementation for which ATC International requires thirds parties to be involved.

1.3     These General Terms & Conditions have also been written for ATC International employees and management. 

1.4     The applicability of any of the Client’s purchase or other conditions is explicitly rejected. Deviation from the present Terms & Conditions is only valid in the event of it being expressly agreed in writing.

1.5     In the event of one or more of the provisions in these Terms & Conditions being made fully or partially null and void at any time, the other provisions will remain fully applicable. In that case, ATC International and the Client will enter into consultation in order to replace any null and void provision with a new provision, the objective and intent of the original provision being observed as much as possible. 

1.6     In the event of there being lack of clarity concerning one or more of the provisions in these Terms & Conditions, clarification should be given as much as possible in line with the context of the provision. 

1.7     In the event of a situation not covered in these General Terms & Conditions arising between the parties, that situation should be evaluated as much as possible in line with the context of these Terms & Conditions.

1.8     In the event of ATC International not requiring strict observance of the Terms & Conditions, it does not mean that the provisions are not applicable, or that ATC International to any extent loses the right to demand strict observance of the provisions in other cases.

1.9     In these Terms & Conditions, the following concepts should be read as follows:

ATC International: the PTC+ foundation

  • Client: the business, person or institute with which ATC International enters into an agreement.
  • Agreement(s): any agreement entered in between ATC International and a Client.
  • Contract Activity: a practical training course, training, workshop, course, conference, study day or similar activity organised by ATC International, whereby a distinction is made between an ‘Open’ and a ‘Closed’ Contract Activity.
  • Open Contract Activity: a Contract Activity in which anyone may participate, or in which anyone who meets the entry criteria set down by ATC International may take part.
  • Closed Contract Activity: a Contract Activity organised exclusively for a number of employees from the same organization or institute, for which the programme has been put together in consultation with the institute or organization.
  • Work place: the location where the contract activity takes place. 
  • Equipment: all equipment, machines and installations, including the so-called peripheral equipment as well as all accompanying parts, used by ATC International for the purpose of the contract activity.
  • Aids: all (audio) visual aids used by ATC International in the execution of an agreement.
  • Materials: all systems, models, diagrams, programmes, documentation and instructions used by ATC International in connection with the execution of an agreement or made available to the Client.

Article 2          Offers and Proposals 

2.1       All offers and proposals made by ATC International are free of obligation unless expressly stated otherwise in the offer and in as much as no costs have already been incurred by ATC International in preparing a contact activity.   

2.2     ATC International cannot be held to its offers or proposals if the Client should reasonably understand that the offer or proposal, or a part thereof, contains an apparent mistake or typing error. 

2.3     If the acceptance deviates (whether or not on secondary items) from that stated in the offer or proposal, ATC International will not be bound to it. The agreement shall in such event not be concluded in accordance with said deviating acceptance, unless indicated otherwise by ATC International. 

2.4     A compound quotation shall not oblige ATC International to execute part of the assignment against a corresponding part of the given quotation. Offers and quotations do not automatically apply to future assignments. 

Article 3          Agreements 

3.1     If an agreement has been concluded in writing, it will only come into effect upon written (assignment) confirmation by ATC International. 

3.2     Each agreement will be concluded under the resolutive condition that the Client is sufficiently creditworthy, a matter solely at the discretion of ATC International. 

3.3     Verbal undertakings by and agreed with employees of ATC International do not bind ATC International until and in as much as they have been confirmed by ATC International in writing.

3.4     With an agreement to buy, an agreed delivery time is not a deadline, unless expressly agreed otherwise. In the event of a delivery not being made on time if there is an agreed deadline in place, the Client should send written notice of default to ATC International. ATC International is allowed to deliver sold products in parts. This does not apply if a part-delivery has no independent value. If products are delivered in parts, ATC International is authorised to invoice each part separately. 

Article 4          Supplementary agreements 

4.1     These General Terms & Conditions automatically apply to any supplementary agreements and subsequent agreements between ATC International and the Client.

Article 5          Prices 

5.1     Prices stated in an offer or proposal are exclusive of VAT and other official taxes and any costs to be incurred for the execution of the agreement, such as travel, accommodation, postage/shipping and administration costs, unless otherwise stated.  

5.2     In addition to the stated prices referred to in Article 5.1, an own contribution may in certain cases be asked of Contract Activity participants. If this is the case, the Client will be informed in good time. If there is a matter of accommodation for a Contract Activity, calculation of the accommodation costs will be based on the highest number of participants at any one time passed on to ATC International by the Client.  

5.3     ATC International is entitled to amend the agreed prices and rates by means of written notification to the Client for a Contract Activity that according to the agreement shall take place after a date stated on the quotation. In the event of the Client not agreeing to the price amendments made by ATC International, the Client is entitled to dissolve the agreement in writing within seven working days of the notification being given, the termination taking effect on the date of the price change coming into force. The Client is not entitled to dissolve the agreement if the price amendment is the result of price alteration due to a change in the monthly price index figure according to the Consumer Price Index (CPI)

5.4     If ATC International has agreed a certain price with the Client at the time of sale, ATC International is nevertheless entitled to increase the price. After the final date of the period for which the quotation was given, ATC International may right charge the price that according to ATC International’s current price list is applicable. If the price increase is more than 5%, the Client is entitled to dissolve the agreement. 

Article 6          Payment and collection costs

6.1     All invoices sent by ATC International must be paid by the Client in accordance with the payment conditions stated on the invoice. For the rest, unless otherwise stated in writing by ATC International,   payment should be made within 14 days of the invoice date in a method to be stated by ATC International and in the currency mentioned on the invoice. ATC International is entitled to invoice periodically. 

6.2     If the Client fails to make timely payment of the invoice, the Client is then legally in default. ATC International is then entitled, without any notice having to be served, to charge the legal interest on the outstanding amount from the due date of the invoice until the day on which the total amount owing has been paid. 

6.3     Payment for all activities carried out by ATC International should be paid before commencement of the Contract Activity. 

6.4     An administration cost of € 5.00 will be charged for an Open Contract Activity if payment is not made by a one-off direct debit. 

6.5       If after 2 direct debit attempts payment has not been made, a € 50.00 administration cost will be charged from the third attempt.   

6.6     If the Client has not complied with the payment conditions before commencement of the activity, ATC International can refuse participation in the activity. 

6.7     If the Client still does not settle the debt after being served notice of default, the claim will be handed to a third party for collection. In this event, in addition to the amount owed and legal interest as referred to in Article 6.2, the Client will also be accountable for all out-of-court costs incurred by ATC International. The out-of-court costs are calculated on the basis of usual Dutch collection practice; calculation method at the moment being conform Rapport Voorwerk ll. However, if ATC International incurs higher collection costs that were reasonably necessary, the actual costs incurred are eligible for reimbursement. Incurred legal and execution costs will also be recovered from the Client. The Client is also accountable for any interest on the collection costs.           

6.8     All additional costs related to the payment of an agreed activity will be charged to the Client.

Article 7          Alterations in Contract Activity structure 

7.1     ATC International determines the nature, content and form of the Contract Activity. In the case of a Closed Contract Activity, consultation with the Client regarding the nature, content and structure of the contract activity takes place, but this does not prejudice the fact that professional final responsibility for the Closed Contract Activity remains with ATC International. 

7.2     The Contract Activity will be executed as much as possible as described in the materials and other publications relating to the Contract Activity. ATC International reserves the right to alter the duration and structure of the Contract Activity and the materials at any time without this leading to a fundamental alteration of the Contract Activity. 

Article 8          Additional regulations relating to Open Contract Activities 

8.1     ATC International announces its Open Contract Activities in, among other places, its own publications, magazines, brochures and leaflets and via adverts or press releases. ATC International reserves the right to alter the arrangement of the Open Contract Activity in regards to price, date, time and place. 

8.2     If there are insufficient sign-ups for a particular Open Contract Activity, ATC International reserves the right to cancel that contract activity, whereupon participation money already paid for the activity will be reimbursed. The Client also has the option of using the participation money already paid for the next similar contract activity. Any interim price rises will in that case be charged to the Client. 

8.3     In the event of ATC International altering the planned starting date of the Open Contract Activity, the Client has the right to cancel the registration, with the understanding that cancellation must be received by ATC International within two weeks of notification of the altered starting date. Default in this provision results in the right of cancellation lapsing and the Client will be charged a € 50.00 cancellation fee. 

Article 9          Continuing Performance Contracts 

9.1     If ATC International concludes an agreement with the Client relating to periodic or regularly services being performed by ATC International, such an agreement is valid for an expressly agreed period, or if not for such a period then for a period of one year. 

Article 10        Client obligations 

10.1   The client will offer as much cooperation as possible towards the good execution of the agreement and is obliged to behave according to any regulations and instructions made known by ATC International. 

10.2   The Client is accountable for any damage to ATC International property caused by the Client. 

Article 11        Preparatory training 

11.1   ATC International reserves the right to exclude a Client from participation in a Contract Activity if they have not had the required preparatory training. 

Article 12        Work spaces/Aids and Resources 

12.1   In the event of an Open Contract Activity being given, ATC International ensures the presence of the aids, resources and work spaces required for the activity, unless expressly agreed otherwise. 

12.2   In the event of a Closed Contract Activity, ATC International ensures that the aids, resources and work spaces required for the activity are made available to the Client, unless the Closed Contract Activity is not taking place at one of ATC International’s facilities. 

12.3   If the Client makes workspace available for the Contract Activity, ATC International has the right to access this work space at any time on the day or days that the activity takes place, subject to the Client’s provisions. The work space should be lockable. If necessary for the purpose of preparatory activities, access to the work space will be granted to ATC International before commencement of the Contract Activity. 

12.4   If the Client makes the work space available, this will be in consultation with ATC International in order that the ATC International personnel carrying out the Contract Activity have sufficient facilities at their disposal, such as cloakroom, storeroom and the like.  

12.5   The Client is not permitted to use aids or resources or access work spaces made available by ATC International without the express permission of ATC International. If the Client does make use of said aids or resources or accesses said work spaces in breach of this provision, the Client will be held fully accountable for any direct and/or indirect damage caused. 

12.6   If the Client brings aids, resources, materials and/or equipment to ATC International for the purpose of executing the agreement, ATC International will ensure sufficient lockable storage space for said items. ATC International does not accept any liability for any damage caused to these items, unless such damage is caused as a direct result of intention or gross negligence on the part of ATC International.  

Article 13        Cancellation/alterations to the agreement  

13.1   In addition to termination/expiry of the agreement, cancellation also covers alteration/amendment of price and/or date in respect of the original signed offer, agreement or registration. The Client has the right to cancel the assignment by mail, postal letter or fax. Cancellation or alteration is only valid after receipt of a confirmation by ATC International. 

13.2.  If the Client cancels an assignment, the Client is accountable for the following costs:
- Cancellation or alteration by the Client can take place up to six weeks before commencement of the assignment without charge.
The Client is accountable for 50% of the agreement/training amount if cancellation occurs up to three weeks before commencement of the assignment. For changes an additional fee of € 50, - is payable.
The Client is accountable for 100% of the agreement/training amount if cancellation occurs within three weeks before commencement of the assignment.  For changes an additional fee of € 50, - is payable.

Article 14        Dissolution 

14.1   In the event of the Client being remiss in observing the obligations arising from the agreement, or if actions by the Client or persons participating in a Contract Activity on the Client’s result in the same thing, ATC International is authorised to dissolve the agreement with immediate effect, without notice being required. 

14.2   In addition to that set down in 14.1, ATC International also has the right to dissolve the agreement in the event of the Client being declared bankrupt, being granted suspension of payment, or the company going into liquidation or being taken over by a third party/third parties. In all the cases set down in this Article, all claims ATC International has on the Client are payable on demand. 

14.3   If the Client is in default or fails to fulfil one or more of his obligations, all reasonable expenses incurred to acquire payment extra judicially shall be for the account of the client. The Client will in any case owe 15% of the total amount due, as well as compensation for the use of the goods at 1/260 part of the purchase price and costs for each day the goods remain at the Client’s. If ATC International proves to have made higher costs which were reasonably necessary, these qualify for reimbursement. 

Article 15        Notice of Replacement 

15.1   In the event of a trainer not being able to take care of a particular session relating to a contract activity because of unforeseen circumstances, such as illness, ATC International will be responsible for arranging a replacement where possible. If no replacement can be arranged, ATC International is entitled, in consultation with the Client, to move that particular session to another date.

Article 16        Liability 

16.1   In the event of ATC International being liable, that liability is restricted to that set down in this provision. 

16.2   ATC International is not, unless in cases of intention or gross negligence on its part, liable for damage of any nature caused as a result of inaccuracy, incompleteness or lack of actuality of the information, in the broadest sense of the word, used by ATC International in the execution of the agreement. 

16.3   The liability of ATC International with regard to the agreement is in all cases limited to the invoice value of the agreement. 

16.4   The liability of ATC International is in any event always limited to the amount paid out by its insurer in that case.

16.5   Liability of ATC International for any indirect or consequential loss is excluded.  

16.6   In as far as is applicable to products to be sold, ATC International never itself offers a guarantee nor is ATC International obliged to support the manufacturer’s guarantee, unless the full purchase price has indeed been paid by the Client. 

16.7   From the moment the sold goods are ready for delivery or collection, they stand and travel at the Client’s risk. ATC International reserves the right to store the prepared goods at the Client’s cost and risk. 

16.8   The Client should inspect or have the sold goods inspected either at delivery or collection or as quickly as possible afterwards. The Client should check that the delivered goods meet the agreement. 

16.9   If visible defects or deficiencies are observed, the Client should report this to ATC International in writing within 14 days of delivery. On discovery of any non-visible defect, the Client should still report this to ATC International in writing within 14 days of delivery. Even in the event of the other party claiming in time, he is still obliged to purchase and pay for the completed order.  

16.10               Products may only be returned after prior written permission from ATC International. 

16.11               The limitations on liability set down in this article do not apply in the event of damage caused by intention or gross negligence on the part of ATC International or its subordinate managers. 

Article 17          Force Majeure 

17.1   ATC International is not liable to fulfil any obligation in regard to the agreement if it is hindered in doing so as a result of circumstances beyond its control, and for which he is not responsible pursuant to the law, judicial act or generally accepted practice.  

17.2   In addition to that which is understood in law, in these Terms & Conditions force majeure is understood to be all external causes, foreseen or unforeseen, on which ATC International cannot exercise any influence, but which prevent ATC International from fulfilling its obligations, including work strikes within ATC International or any third party company. ATC International also has the right to refer to force majeure if the circumstance that prevents (further) performance occurs after ATC International should have fulfilled its obligation. 

17.3   During force majeure the obligations of ATC International are suspended. If the period during which force majeure prevents ATC International from fulfilling its obligations is longer than three months, both parties are authorised to have the agreement dissolved, in that case without any obligation to pay compensation.

17.4   If ATC International when the force majeure occurs has already partially fulfilled its obligations, or can only partially fulfil its obligations, ATC International shall be entitled to invoice the already delivered or deliverable part separately and the other party shall be obliged to pay this invoice as if it were a separate contract. However, this does not apply if the already delivered or deliverable part does not have any independent value.

Article 18        Confidentiality 

18.1   Both ATC International and the Client will take all necessary measures to guarantee the confidentiality of all reciprocal data and information. Parties will not make such information known to third parties without express written permission from the other party.

Article 19        Retention of Title 

19.1   All products, services, materials, written advice, books, etc delivered to the Client by ATC International pursuant to an agreement remain the property of ATC International until all receivables owed by the Client pursuant to the agreed delivered or deliverable products or services performed or to be performed have been paid to ATC International in full.    

19.2   That which has been delivered by ATC International, that included and in accordance with retention of title in 19.1, may not be re-sold and may never be used as an instrument of payment. The Client is not authorised to pledge that which is covered under retention of title or to store them in any other way. 

19.3   The Client should do everything that can reasonably be expected of him to protect the property rights of ATC International. In the event of third parties laying claim to that which is covered by retention of title or attempt to establish or apply rights over them, the Client is obliged to inform ATC International immediately. The Client further undertakes to insure and keep insured that which is covered under retention of title against theft, fire, blast or water damage, and to allow inspection of this insurance policy by ATC International upon first request. ATC International is entitled to any money paid out in settlement of an insurance claim. In as far as is necessary, the Client also undertakes in advance to provide ATC International with all and any cooperation which might be (prove to be) necessary or required in this.  

19.4   In the case of ATC International wishing to exercise the retention title stated in this Article, the Client gives unconditional and irrevocable permission in advance to ATC International and to any third party assigned by ATC International to enter all places where ATC International property is and retrieve it.  

Article 20          Intellectual Property Rights

20.1   Copyright and any other intellectual property rights and any similar protection of information rights relating to advice, teaching material, documentation or (digital) materials provided by ATC International belong exclusively to ATC International. Nothing in this agreement serves to entirely or partly transfer such rights, unless otherwise agreed. By signing this agreement, the Client undertakes not to make the teaching material, documentation or materials available to third parties without prior written permission from ATC International. 

20.2   The teaching material, documentation and/or (digital) materials provided by ATC International may not be duplicated and/or made public by means of print, photocopy, microfilm, or by any other method, without prior written permission from ATC International. The Client is not permitted to alter, remove or make unrecognisable any markings or identifying marks and/or indications relating to copyrights, trademarks or other intellectual property rights belonging to ATC International. 

20.3   The Client is liable to a € 5,000.00 fine for any action in breach of this Article, without prejudice to the right of ATC International to claim for full compensation. 

Article 21        Compensation 

21.1   The Client is obliged to assess the result immediately after execution of the agreement, and to inform ATC International immediately in writing of the existence of any shortcomings, which in any case includes a wrong impression of requirements and/or wishes.

21.2   In the event of the Client not informing ATC International of shortcomings on the part of ATC International within eight days from the day on which such shortcomings became known to him, it will be presumed that the Client agrees with the way in which the agreement was executed and with the result of the agreement, and any right to compensation lapses. 

21.3   ATC International should be allowed to examine any claim for compensation. If ATC International acknowledges the shortcoming for which compensation is claimed, a statement in which settlement of the claim is to be handled will be drawn to be signed by both parties. 

Article 22        Data Protection Act

22.1   ATC International will store the Client’s data in an automated system. The Client is obliged to provide ATC International with the information necessary for administration purposes upon first request. ATC International will comply with the provisions set down in the Data Protection Act. 

Article 23        Appeal to Terms & Conditions 

23.1   In addition to ATC International, all (legal) persons brought in by ATC International for the execution of the agreement between ATC International and the Client may invoke these Terms and Conditions. 

Article 24        Applicable Law and Disputes

24.1   Dutch law is applicable to all legal relationships in which ATC International is a party, even if execution of the agreement is given entirely or partially abroad, or if the party involved in the legal relationship resides there. The Vienna Sales Convention (CISG) is not applicable. 

24.2   The judge in the Client’s place of business or place of residence shall have jurisdiction in matters of dispute, unless the law expressly regulates otherwise. Nevertheless, AERES TRAINING CENTRE INTERNATIONAL is entitled to bring the dispute to the competent judge, according to law. 

24.3   Parties will only appeal to the courts after they have done everything possible to settle the dispute between themselves. 

Article 25 Location and alteration of Terms & Conditions 

25.1   These Terms & Conditions have been registered with the Chamber of Commerce in Arnhem. 

25.2   The latest registered version, or the version valid at the time the legal relationship with ATC International came about, is enforceable. 

25.3   The Dutch text of the Terms & Conditions remains decisive for the interpretation.

25.4   ATC International is entitled to alter these Terms & Conditions. ATC International will inform the Client in writing at least three months prior to such alterations coming into force.